Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Working with External Offerings

You can create a URL-based request offering that can be posted on an external website (such as an outside vendor site). Users click a link that enables them to access the request offering.

1.Log in to the application as a service owner.

2.Open the Request Offering workspace.

3.Click New > External Offering. The 1. Define External Offering page appears.

External Offering - Define External Offering Page

4.Enter information into the fields.

Field	Description
Service	The service for which the external offering applies. Select from the drop-down list. This list is populated from the Services workspace.
Name	A unique name for the service.
Description	Optional. Describes how the external offering is used.
Category	The category. Click Add Category to choose a category for this external offering. Repeat to select multiple categories. Click Edit Categories to make changes to a category. See .
Anonymous Submit	Allows anonymous users to submit a service request based on this external offering.

5.Click Next. The 2. Set External Offering page appears.

External Offering - Set External Offering Page

6.A default image for the service appears.

To change the image, click Change Image, navigate to the image and click Open.

•The image size cannot be larger than 50 KB.

•We recommend square images.

•The image dimensions can be as large as you like, but is scaled down to 48 by 48 pixels.

•See Default Icons for Request Offerings, Form Offerings, and External Offerings.

7.Enter information into the fields.

Field	Description
External Service Uri	Either HTTP or HTTPS (for a secure connection). Select from the drop-down list, then enter the web address of the service.
Put logged in User Id in URL as HeatUserId	Shows the user ID with HeatUserId in the URL.
Put Offering Id in URL as HeatOfferingId	Shows the offering ID and the user ID appear in the URL box. See image above.
Open In	Specifies how the service request appears. Select from the drop-down list: New Window: Opens the service request in a new browser window. Workspace: Opens a new workspace inside Service Manager. Inside Service Catalog: Opens the service request inside the Service Catalog workspace within Service Manager.

8.Click Next. The 3. Publish Action page appears. Access to external offerings is based on the organizational unit, region, and location of the user.

9.Enter a status:

•In Design: Saves the external offering without publishing it to users. You can modify this external offering later.

•Published: Saves the external offering and makes it available under request offerings, but not under the Service Catalog. When setting this status, by default the organizational unit of the owner is added with all permissions checked. This external offering is available in the Service Catalog for this organizational unit unless modified.

10.Select the action to perform when saving this external offering:

Action	Description
Org Unit	Selects an organizational unit from the list. You can only publish external offerings to organizational units to which you have access. For example, if you do not have access to the entire organization, your published external offering is only available to users in the organizational unit that you have selected and below. You can only publish to an organizational unit to which you belong, and its parent and child units.
Location	Only publishes to specific locations. You can designate multiple locations.
Permissions
Submit	Allows this external offering to be submitted from the Service Catalog by the designated organizational unit.
Edit	Enables users within the organizational unit to modify the external offering (not the resulting service request). The request offering owner has edit permissions by default.
Delete	Enables users within the organizational unit to delete the external offering (not the resulting service request).
Copy	Enables users within the organizational unit to duplicate the external offering (not the resulting service request).

11.Optional. Click Delete to remove the organizational unit from the list.

12.To finish, do one of the following:

•Click Save to save the external offering and publish it.

•Click Save and Exit to save the external offering without publishing it. You can make changes to the external offering or delay its publication.

•Click Cancel to dismiss the page and delete all your selections.

Duplicating a Request Offering, Form Offering, or External Offering

You can copy a request offering, form offering, or external offering and use it as the basis for a new one.

1.Log in to the application as a service owner.

2.Open the Request Offerings workspace.

3.Click the duplicate template icon next to the request offering to copy.

Duplicate Template

The Copy Template window appears.

4.Enter a unique name for the new request offering, form offering, or external offering, then click Copy. The Define Request Offering page appears.

5.Continue to define the new request offering, form offering, or external offering as described in Creating a Request Offering Category, Creating a Form Offering, or Working with External Offerings.